WhatsApp Coexistence: App and API on the Same Number
New feature allows using the same phone number simultaneously on WhatsApp Business app and Cloud API, combining the best of both worlds.
WhatsApp Coexistence
App + Cloud API Simultaneously
Two Platforms, One Number
Real Coexistence
No need to choose between App or API
WhatsApp Coexistence allows companies to use the same phone number on both WhatsApp Business App and Cloud API, with messages synced between platforms.
Simultaneous operation
The best of both worlds
WhatsApp Coexistence is a Meta feature that allows companies to use the same phone number simultaneously on WhatsApp Business app and Cloud API. Unlike a migration, where you choose one platform or another, Coexistence allows both to work together.
With this, your WhatsApp Business app can manage manual conversations while TalkAll's Cloud API automates routine interactions on the same number. Messages are synced between both platforms, ensuring nothing is lost.
Through TalkAll, you configure Coexistence simply by following Meta's Embedded Signup flow. In a few minutes, your number will be connected and ready to enjoy the best of both platforms.
WhatsApp Coexistence Advantages
See why using App and API simultaneously is the best choice for your company.
Same Number on Both Platforms
Use the same phone number simultaneously on WhatsApp Business App and Cloud API, without having to choose between one or the other.
Cost Flexibility
Messages via App are free, while via Cloud API follow WhatsApp's price table. Choose the best for each situation.
Message Synchronization
New messages are automatically synced between both platforms, regardless of where they were sent or received.
Automation + Human Support
Use chatbots and automations via Cloud API for routine interactions, while maintaining personal service via App.
Instant Lead Capture
Leads that arrive via App are automatically synced with TalkAll, centralizing all conversations.
Greater Response Capacity
With two platforms working together, your company can handle high message volume efficiently.
Configuration via Embedded Signup
The connection process is done through Meta's embedded flow, ensuring security and practicality.
- 1Access TalkAll and start the WhatsApp connection process
- 2Follow Meta's Embedded Signup flow that will be displayed
- 3Log in to your Facebook Business account
- 4Authorize the connection of your number with Cloud API
- 5Done! Your number now works on App and API simultaneously
Requirements
To activate Coexistence
- TalkAll account (any plan or 14-day trial)
- WhatsApp Business App version 2.24.17 or higher
- Facebook Business Portfolio configured
- Phone number compatible with country code
Important
Only new messages are synced. Previous history is not transferred between platforms.
Enhance with TalkAll
By activating Coexistence through TalkAll, you combine App convenience with advanced Cloud API features: multiple agents, AI automation, audio transcription, detailed reports and much more.
Ready to use App and API together?
Schedule a demo and see how to activate WhatsApp Coexistence through TalkAll.
Schedule demo