WhatsApp Flows: Structured Interactions
Transform long conversations into interactive flows with multi-screen forms, conditional logic and integration with your systems.
WhatsApp Flows
Interactive forms
Guided Experiences
Custom Development
Custom flows for your business
WhatsApp Flows allows creating interactive workflows with multiple screens, form fields and conditional logic, all within the WhatsApp conversation.
Flow example
What is WhatsApp Flows?
WhatsApp Flows is a WhatsApp Business Platform feature that allows creating interactive, task-focused workflows directly in WhatsApp conversations. It transforms long message exchanges into structured and efficient interactions.
With Flows, you can create multi-screen forms that guide users through specific processes like scheduling, registrations, surveys and lead generation. All without the customer needing to leave WhatsApp.
The architecture is JSON-based, allowing creating everything from simple forms to sophisticated flows with conditional logic, integration with external systems via endpoints and webhooks for real-time data exchange.
What to use WhatsApp Flows for?
Flows is ideal for any process involving information collection or structured decision-making.
Lead Generation
Collect potential customer information through structured forms, without the need for real-time interactions.
Scheduling
Allow customers to schedule appointments, reservations or services directly on WhatsApp with real-time availability checking.
Surveys and Feedback
Create satisfaction surveys and collect customer feedback in a structured way with different input types.
Product Catalog
Present products and services interactively, allowing selections and customizations before purchase.
Registrations
Simplify registration and onboarding processes with multi-screen forms and data validation.
Conditional Flows
Create personalized journeys based on user responses, adapting the experience in real-time.
Why use WhatsApp Flows?
Flows simplifies complex processes and improves customer experience, resulting in higher conversion and satisfaction.
- Reduces abandonment rate by simplifying complex processes
- Leverages familiar WhatsApp interface for greater adoption
- Eliminates long message and link exchanges
- Collects structured data with dropdowns, buttons and text fields
- Enables personalized journeys with conditional logic
- Integrates with external systems via endpoints and webhooks
On-Demand Service
Hourly customization
TalkAll offers WhatsApp Flows development as a customized service. Our team creates custom flows for your business needs.
What's included:
- Process mapping
- Flow development
- System integration
- Testing and publishing
Development process
Our team handles the entire process, from mapping to flow publishing.
Flow Definition
We map with you the process you want to automate and define the necessary screens and fields.
Development
Our team develops the flow in JSON with all screens, conditional logic and necessary integrations.
Integration
We connect the flow to your systems (CRM, ERP, scheduling) for real-time data exchange.
Publishing
We activate the flow in your TalkAll account, ready to be triggered via templates or chatbots.
Integrated to TalkAll
The developed flows are integrated directly to your TalkAll account, and can be triggered via message templates or activated by chatbots, with all captured data available on the platform.
Want to create a custom WhatsApp Flow?
Contact us to discuss your project and receive a custom quote.
Request quote