Privacy Policy
MOVATEC TECNOLOGIA LTDA – ME, a company registered under CNPJ 30.440.644/0001-61, responsible for TalkAll, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect the personal information you provide us when using our services.
1. Definitions
- Personal Data: any information related to an identified or identifiable natural person.
- Data Subject: the natural person to whom the personal data being processed refers.
- Controller: natural or legal person responsible for decisions regarding the processing of personal data.
- Operator: natural or legal person who processes personal data on behalf of the controller.
- Processing: any operation performed with personal data.
2. Information We Collect
We may collect the following types of information:
Registration Information
- Full name
- Email address
- Phone number
- Company name
- CNPJ/CPF
- Business address
Usage Data
- Conversation logs on the platform
- Preferences and settings
- Interaction history
- WhatsApp messages sent and received
Technical Information
- IP Address
- Browser type
- Device used
- Access date and time
- Referring pages
3. How We Use Your Information
We use the collected information to:
- Provide, operate and maintain our services
- Improve and personalize user experience
- Process transactions and send related notifications
- Send marketing communications (with your consent)
- Respond to questions, comments and provide support
- Develop new products, services and features
- Comply with legal and regulatory obligations
- Detect, prevent and address technical issues
4. Sharing Information
We may share your information with:
- Business Partners: to provide integrated services
- Service Providers: who help us operate the platform (hosting, analytics, support)
- Legal Obligations: when required by law or government authorities
- Business Protection: to protect rights, privacy, safety or property
We never sell your personal data to third parties.
5. Cookies and Similar Technologies
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze how you use our services
- Personalize content and advertising
You can manage your cookie preferences through your browser settings.
6. Your Rights (LGPD)
Under the General Data Protection Law (LGPD), you have the right to:
- Confirm the existence of data processing
- Access your personal data
- Correct incomplete, inaccurate or outdated data
- Anonymize, block or delete unnecessary data
- Request data portability
- Delete personal data processed with consent
- Obtain information about shared data
- Revoke consent at any time
To exercise your rights, contact us at: privacidade@talkall.com.br
7. Artificial Intelligence and Data
TalkAll uses artificial intelligence for:
- Process and respond to WhatsApp messages
- Analyze conversation patterns
- Suggest automated responses
- Improve service quality
Data processed by AI follows the same protection principles as other personal data.
8. Data Security
We implement security measures including:
- SSL/TLS encryption for all transmissions
- Restricted access to personal data
- Continuous infrastructure monitoring
- Regular backups
- Privacy and security training for teams
9. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Account data is kept for the duration of the contractual relationship plus 5 years for legal obligations.
10. Minors
Our services are not intended for children under 18 years. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
11. International Transfer
Your data may be processed on servers located outside Brazil. In such cases, we ensure that adequate protections are adopted in accordance with LGPD, including standard contractual clauses.
12. Controller and Processor
Controller: MOVATEC TECNOLOGIA LTDA – ME
CNPJ: 30.440.644/0001-61
Data Protection Officer: privacidade@talkall.com.br
13. Policy Changes
We may update this policy periodically. Changes will be posted on this page with a new "last updated" date. We recommend checking this policy regularly.
14. Contact
For questions about this Privacy Policy or to exercise your rights:
MOVATEC TECNOLOGIA LTDA - ME
CNPJ: 30.440.644/0001-61