Quality customer service is the first step to great results.

The quality of the customer experience can directly affect sales conversion.

Most Brazilian consumers take into account the quality of the service when closing a deal, and it is also known that an ineffective service makes many give up and opt for a new supplier search.

According to a survey conducted by Hibou, a company specialized in understanding consumption and technologies, and published by the portal Mercado & Consumo, in October 2020, a good customer service is essential for 94% of respondents. The survey also pointed out that only 11% of Brazilians are totally satisfied with the quality of the service provided by companies.

The conclusion is straightforward: You need to offer excellent service to your customer, because Brazilian consumers are extremely demanding and want to live quality experiences with their suppliers and business partners

To help companies produce outstanding results through our WhatsApp management platform, we have set up a Customer Success department that supports and collaborates with our clients. Customer Successdepartment that supports and works collaboratively with our clients. After all, strong engagement on both sides is very important to achieve results.

Monitoring service quality metrics, such as number of customer complaints and feedback from satisfaction surveys, can indicate areas for improvement, as well as urgent issues that can affect the quality of the customer experience and, consequently, sales conversion.

In this way, TalkAll's Customer Success team presents, trains and orientates to the total use of the platform, so that the maximum functionalities are extracted from it. This way, users acquire total mastery of the tool, using it in the best way, offering a great service, strengthening the relationship, minimizing or solving problems, and, the main thing, making sales.

The automation of some service steps, such as the use of chatbots, for example, which is also available at TalkAll, does not mean to make the process less humanized. With the use of bots, the team can be directed to more strategic and personalized tasks, which is a way to value the humanized relationship and leave repetitive and impersonal interactions to robots, for example.

Effective relationships increase the trust that is passed on to your customers: Always convey to them how important they are to your business!

Our Customer Success Customer Success team is always focused on anticipating TalkAll customers' needs! If you want to know more about how this department can strengthen business relationships and increase your sales, talk to us!