PLAN
Automate customer service with chatbots
Chatbots act intelligently, interacting with the public, 24/7, in an unlimited way. They offer possibilities for complete conversational journeys, based on decision-making, in an autonomous and fluid manner. Triage conversations and collect information with the help of robots.
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SIMPLE CHATBOT
Qualify the first interaction and systematize sales processes
Reorganize your customer service team and rely on programmed chatbots to perform the initial contact process, simultaneously, reducing the waiting time for responses and taking over less complex demands. The chatbots are part of TalkAll Attendance Cloud API, but can be created individually according to the companies' needs.
SIMPLE CHATBOT
Direct the customer, via IVR, enriching his experience in your channel
The Chatbot in the format of intelligent IVR enriches the service process, making the interaction with the customer closer and more effective. With TalkAll, develop a dynamic dialog, from the main reasons that lead users to contact your company and correctly direct the calls to the immediate resolution by the responsible sector.
PERSONALIZED CHATBOT
Automate repetitive services, such as bill duplicates
Chatbots have become essential, especially in online commerce, because they are important allies in the first contact stage and assist the sales process, providing information on order status, payment, printing of duplicate invoice and delivery logistics. Our robots make the team's routine easier and enhance the user experience.
PERSONALIZED CHATBOT
Promote your company with sales-boosting coupons
Use the channel to guide your users to participate in marketing actions and follow product launches firsthand. By adding a personalized chatbot in your customer service channel, you can, for example, distribute coupons or discount vouchers to be used in an upcoming purchase, or even for the withdrawal of gifts at the point of sale.
PERSONALIZED CHATBOT
Gather information about your audience and design marketing actions with precision
As marketing automation, robots can identify the visitor's access origin, be it from a social network, like Facebook and Instagram, or from a search engine, like Google, and offer advantages or special conditions based on this behavior, encouraging and facilitating purchase and repurchase.
PERSONALIZED CHATBOT
Direct your customers to other channels, such as Promotion
Use the bot to arouse your customer's curiosity, guiding him to learn about other available communication channels, including presenting your marketing campaigns and actions. Propose attractive promotions and use the occasion to collect important indicators about your customers and form personas, identifying: Where is he? What does he buy? How often? What are their preferences, among other information. And, what is better, all this based on and created in accordance with the LGPD and Privacy Policies. Also take the opportunity to encourage him to participate in promotions run by your brand!
PERSONALIZED CHATBOT
Keep your service humanized with intelligent robots
Chatbots can acquire humanized functions even in simple details, solving the main questions of the consumer, quickly, which is a great advantage compared to conventional call centers. Do the test: include a bot to support SAC questions that can be solved in a simple way, clarifying doubts in a simple and direct way.
Benefits
✅ More agile contact and support;
✅ Improves the browsing experience;
✅ Capturing and qualifying leads;
✅ Optimization of staff time;
✅ Journey mapping;
✅ Managing the stages of the sales funnel;
✅ Excellence in customer service;
✅ Increased sales conversion;
✅ Conducting satisfaction surveys.
Plans & Values - Simple Chatbot
Cloud API Service
R$ 390,00
+ Cloud API Service
3 users included
+ R$ 60.00 per additional user
+ Simple Chatbot
Automatic Messages
Electronic IVR
PLAN
Integrated TalkAll
R$ 650,00
+ Cloud API Service
5 users included
+ R$ 60.00 per additional user
+ Essential Communication
1 Communication Channel
1,000 contacts to send
+ Simple Chatbot
Automatic Messages
Electronic IVR
+ Media
Publication in social networks
1 Instagram/Facebook profile
Plans & Values - Custom Chatbot
PLAN
Custom Chatbot
On request
TalkAll develops customized chatbots, developed according to the client's needs, including automations, data validation and integrations.
Contact us to talk to our team!
Talk to our team!
Frequently Asked Questions
How can you be sure that the chatbot-driven channel is secure?
It is very important that the user first make sure that it is the official channel of the company in question. Do some research to validate that the number really belongs to the company, search for information on all internet channels, and check if the website address is secure.
Should I worry about sending the data in the conversation with the chatbot?
After going through the verification steps, it is important that the customer knows that the data collected is processed and stored according to the operation of each company, but it is essential to inform the purpose of the use of these data and ask the user's consent. The chatbots developed by TalkAll do this during the conversation, leaving the user calm. Since it is a pre-programmed machine, the bot will not deviate from the information provided.
Is it possible to have a humanized chatbot?
Yes, the chatbot is all developed through artificial intelligence, which enables it to understand the users' intentions during conversations. By understanding the questions, it simulates a chat, delivering assertive solutions and, in this way, it ends up acquiring a humanized tone, according to the context of the company it represents.
On which digital channels can I set up a chatbot?
The chatbot can cover all digital channels. For example, by using the TalkAll Customer Care Cloud API, you use the platform to unify and gather all contacts in one place and this way, the configured chatbot will serve customers from all integrated chatbots, for example: WhatsApp, Facebook messenger, Instagram direct and Telegram.
Do you need to train the chatbot?
Chatbots have databases, but are able to refine their repertoire and personalize responses through artificial intelligence. The directories can be other systems, such as CRM or ERP, that contain the information about products, orders, or customer contracts. So the bot can answer questions, solve issues, and use machine learning to humanize the service. Thus, the bot ends up configuring itself, without the need for training.
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