Manage teams and track service flows in one place!

In a complete platform, manage the relationship between the company and the client, organizing and following up the conversation flows from the main communication channels such as WhatsApp, Facebook Messenger, Instagram Direct, and Telegram, boosting the performance of the customer service, support, and sales teams.

Free 7-day trial

Serve WhatsApp, Telegram, Facebook and Instagram customers in one place

Decrease waiting time with Chatbots, through automatic messages and IVR

Distribute, redirect and manage your team's attendance through our Kanban board

Create tickets to standardize and systematize the service and control in a simple way

Evaluate customer service and manage your team to elevate the customer experience

Send pre-approved notifications via WhatsApp and strengthen connections with customers

Get 1,000 free sessions for active and passive attendance by WhatsApp

Have total control of your expenses through the WhatsApp panel, avoiding embarrassment

Centralize customer service on an intelligent and intuitive platform

Through individual access, register your agents in the platform and configure automatic call distribution methods. Classify priorities with configurable labels, create service queues, and follow the progress of the demands via the Kanban panel.

Decrease response time with the help of Chatbots

Chatbots have become essential for triage and targeting, especially in e-commerces. Have an important ally in the first stage of contact and throughout the sales process, with fast and agile options for payment, printing duplicate invoice and bill of sale and even order tracking. Count on robots to integrate the team's routine and enhance the customer experience.

View, redirect, and track attendance via Kanban Manager

Access complete reports of individual calls, on hold, ongoing and completed, by department and also export the content of calls for analysis. On the Dashboard, have a broad and analytical view of calls, by weekly or monthly periods, illustrated in graphics.

Create tickets to speed up and standardize customer service

The ticket system is ideal to organize and streamline the flow of calls from your team, contributing to a quick resolution of the requests. With these customizable labels, you can make filters and advanced searches by company name, responsible party, status, priority, among other options, according to your company's reality.

Track the evolution of your team through your customers' evaluations

Take advantage of the team's proximity to the customer to ask for the performance evaluation of your service team via WhatsApp. Analyze the results even in real time, without the need for spreadsheets or forms. A team dedicated to the customer's success is essential both for the loyalty of the public, and to glimpse new fronts and new business opportunities.

Send notifications, via WhatsApp, to strengthen connections with your customer

By unifying customer service, dialogue flows more fluidly and effectively, boosting results, increasing customer satisfaction, and expanding your brand's reach in the marketplace. Start practical and direct dialogues using pre-approved templates for WhatsApp.

Integrate WhatsApp with TalkAll platform and speed up your response time

TalkAll Assist has integration with WhatsApp Cloud API, the cloud of the WhatsApp Business platform. Through it, you can provide customer service and send notifications in a fast and secure way. With a single WhatsApp number, you can easily and securely serve customers and send notifications. In addition, you can manage multiple users via dashboard. Another advantage is WhatsApp authentication, the so-called Green Seal, which adds trust and credibility to companies with the public.

Invest in dialogue and get great results in the digital universe

Take advantage of all the possibilities available on the platform to understand your customer's reality and strengthen your brand in the digital universe by providing rewarding and scalable experiences with TalkAll Customer Care.

Features

Integrations with WhatsApp, Facebook, Instagram and Telegram

✅ Simple chatbot: electronic IVR
and automatic message

✅ Internal chat for
communication between users;

✅ Protocol generation
for internal control;

✅ Transfer of
services between sectors;

✅ Sending pre-approved
pre-approved templates;

Availability of
accesses by hierarchy;

✅ Real time monitoring of the attendances;

✅ Centralized and easily
easily accessible via Kanban;

✅ Opinion poll
attendance;

✅ Order Status
for E-commerce;

✅ Access to graphics and

complete reports;

Plans & Values

PLAN

Cloud API Service

R$ 390,00

+ Cloud API Service

3 users included

+ R$ 60.00 per additional user

+ Simple Chatbot

Automatic Messages

Electronic IVR

Hire

PLAN

Integrated TalkAll

R$ 650,00

+ Cloud API Service

5 users included

+ R$ 60.00 per additional user

+ Essential Communication

1 Communication Channel

1,000 contacts to send

+ Simple Chatbot

Automatic Messages

Electronic IVR

+ Media

Publication in social networks

1 Instagram/Facebook profile

Hire

PLAN

TalkAll Control

On request

Customized TalkAll, developed according to the client's needs, containing Customer Service, Communication, Media, Promotion, and necessary integrations.

Hire

Free Trial!

Frequently Asked Questions

Can I enable a number for the TalkAll Attendance Cloud API and still use it on a cell phone, to make and receive calls?

It is important to note, that when the SIM card is activated in the Cloud API account, for the use of the TalkAll platform, the number can no longer be enabled for cellular calls.

Does TalkAll Atendimento have a loyalty plan?

No. You can request to cancel your plan at any time. But if you are unhappy or having any difficulty with the platform, before you request cancellation, please contact our Customer Success team so we can resolve your issue immediately.

What is the difference between Cloud API and Official Green Seal commercial accounts?

Both are verified and authenticated by WhatsApp, but the term "Official" is reserved for business accounts that meet specific criteria required by the company, and only Official accounts are given the Green Seal.

How do I get the Green Seal and have an Official API account?

To request your Official API trading account, please fill out the form available here.
TalkAll has no involvement in the process of obtaining the Official API trading account, which is completely handled by Meta's support team and may take up to 7 days. There may be other internal evaluation criteria or standards not publicly shared by Meta.

How do I verify users after registering at TalkAll?

Once the users are registered, with a valid email, it is necessary that he, the user in question, accesses his email, and clicks on the link sent by our team. Next, he must login, with the indicated email and default password.

What integrations are available in the TalkAll Attendance Cloud API?

Our platform has integration with WhatsApp, Facebook Messenger, Instagram Direct and Telegram. If you need integration with another application, please contact our Customer Success team.

Customers who grow with us

We are very happy with TalkAll's services. It was a great gain for the company to implement this great WhatsApp project"
Rosane FrancoOffline Marketing Coordinator

Here at Copel we place great value on the agility of solution implementation.In our project with TalkAll we had exactly that.
Fabricio TabarroService Channel Technology Manager

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Blog

Attendance

Tips to promote your TalkAll Attendance and Communication channels.

It is important to integrate WhatsApp digital actions into the planning, so that they complement the actions that are already being carried out in the company by the Marketing sector.