Offering an excellent customer experience can be your company's differentiator from the competition.
Providing a fast and quality service is fundamental to increase the credibility of your brand with your customers, and for this, it is possible to count on a complete support platform, successfully perform this activity, and offer users a quality experience.
This platform is TalkAll!
With today's highly competitive market, providing a good support experience can be your company's key differentiator from the competition.
Customer Experience (CX) is the name given to the set of perceptions and impressions that a consumer has about a company after interacting with it. For the brand, it is the image transmitted to the customer during the interaction process.
The customer experience is broad, involving several stages of the journey, from the moment he perceives the brand, browses the website and social networks, makes contact, purchases a product or service, until a post-purchase contact.
To this end, TalkAll has been developing useful tools and functionalities for the complete mapping of the customer journey.
Instant questions require instant answers and because of this, TalkAll Attendance groups all the messages received from users in an intuitive panel and then distributes them to different attendants. It is possible to label them, classify them, configure chatbots for quick answers and forward them to more complex cases that require an attendant. You can learn more about TalkAll by clicking here.
The creation of more complex and customized chatbots is also available!
TalkAll Customer Care Cloud API provides a way to communicate with the customer in a direct way. With this version, it is possible to send messages in an automated way after template approval, during a 24-hour window. This format brings satisfactory results: Its assertiveness rate is almost 60%, much higher than that of an SMS, which for every 100 sent, only 3 are opened.
TalkAll Communication allows direct dialogue between companies and customers using different message formats. Images (JPEG and PNG), videos, GIFs, PDFs and even voice messages can be used. Imagine how much easier a user's life can be with a video tutorial or an instruction manual in PDF.
To support the creation and execution of campaigns with the distribution of prizes, TalkAll also offers the Premiada platform. Through it, companies can create and execute actions with raffles, instant awards, cashback, gift vouchers, loyalty plans, quizzes, contests, among others.
The platform organizes the capture and management of data, in a smart and safe way, according to LGPD - General Law of Data Protection. TalkAll understands, creates and delivers the complete platform, within the idealized strategy, ready to use, with everything legalized, auditable and authorized by SECAP - Secretariat of Evaluation, Planning, Energy and Lottery.
Want to know more about all the benefits of TalkAll, contact our experts and schedule a demonstration.
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