Optimize time, track operations in real time, and have access to service reports.
The steadily growing popularity of chat apps in recent years is bringing a real revolution to traditional corporate communication models.
The calls that used to be made over the phone have quickly migrated to Facebook's Messenger, Instagram's Direct, and especially to the biggest one of all: WhatsApp. After all, 80% of Brazilians use the app to communicate with the brands they consume or intend to consume.
This series of changes has led companies of all sizes and segments to review their planning and start integrating the application into their main strategies for customer service, support, marketing, and sales.
Given this scenario, corporations have been adapting to be always available for their clients via WhatsApp, and for this, the ideal is to have a dynamic and intuitive online platform for team management, and thus, being able to work more assertively, focusing the team's expertise on core business activities.
Problems such as the delay or absence of responses, the lack of integration with the company's other channels, and the loss of information in conversations due to the lack of tools to support managers in this task can in no way compromise the quality of communication between companies and customers.
TalkAll assists companies in all of these issues and for this it counts with a complete kanban panel for the follow-up of the information in real time.
Originally, kanban was introduced in Japan, in the Toyota production system, by Taiichi Ohno in 1940. It is a method that is simple to apply, but provides quick results for demand management. The method proposes a constructive view for task resolution.
The kanban of the TalkAll Attendance platform has a simple and practical visual, defined by a board with separating columns, which allows you to divide the work into segments and mark them, fixing each item on a card and placing it in an appropriate column to indicate the flow rhythm and the work status. The cards created describe the status of the service. And then there is the column where the users who use the system are arranged.
Among the main functionalities of kanban in supporting the management of service and support teams are:
- Attendance management with quantitative and qualitative reports;
- History control;
- Monitoring of all calls;
- Transfer of services between users and sectors;
- Internal chat for communication between users;
Besides all these facilities, through the platform, companies can count on the support of a simple or customized chatbot, for humanized, hybrid, or robotized services, making the process even more agile, organized, and efficient.
Optimize your agents' time, follow the operations in real time, have access to reports with complete data, among other possibilities, resources and advantages that TalkAll offers.
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