Robots continue to be protagonists among organizations that seek to operate with personalized service.
Three years after the beginning of the COVID-19 Pandemic, which promoted a true revolution in the conduct of business and customer service, it is a fact to assure that the support of chatbots, in the first contact, support, or in the evolution of sales processes, was extremely important for companies to keep their operations active and healthy in the new scenario.
Now, in 2023, the chatbot continues to be a protagonist among organizations seeking AI-based resources to automate communication, promoting greater agility to teams, reducing costs, and keeping them really focused on the company's core business.
Companies of all sizes and segments can count on robots during the entire sales process, for example, from the capturing stage and first contact with the lead, offering assistance and understanding buying habits, to closing and post-sales, monitoring and mapping their satisfaction rates.
More and more people are including social networks in their daily lives, in addition to interpersonal communication, also interacting with the brands they consume, identify with, or intend to consume. Here fits the protagonism of the bots, which will act with this public in a fast, innovative, and personalized way.
The TalkAll 2023 chatbot is developed according to the companies' demands, using the language and resources available, aiming to enhance the customer experience. Nowadays there is no more time to waste with lengthy customer service and bureaucratic processes for the resolution of simple issues, such as requesting a second copy of a bill, for example.
Count on customized bots in fully automated, humanized, or hybrid options, working on a 24/7 intelligent scale, dialoguing 24/7, through unlimited options in text messages, images, and even audios. The robots can also screen conversations, collect data and provide information quickly and efficiently.
The digital marketing trends, observed in the last 3 years, lead us to believe that the focus of companies that want to stand out and take the largest share of the market will be on increasingly dynamic, personalized and interactive experiences. The good news is that TalkAll experts are ready for this!
Importantly, the chatbot can also collaborate with the internal organization of the teams, transmitting general information, providing guidance on the sectors available for contact, distributing services, facilitating orders automatically, sending reminders and notices of scheduled appointments.
According to the survey "Retail Trends 2023", conducted by Opinion Box/Dito, with 2 thousand Brazilian consumers, shopping via social networks is becoming increasingly attractive to the public and the main channels cited are: WhatsApp (58%), Instagram (47%) and Facebook (36%). The shopping experience through these networks is seen as positive by more than 80% of respondents.
Because of all this information and, of course, the observation of user behavior, both on and offline, investing in the personalization of customer service is an assertive decision for 2023.
Interact now with TalkAll's personalized chatbot by clicking here!
Select the commercial option, wait to be attended by one of our consultants, and have a personalized bot on your service number.
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