The TalkAll platform aims to automate online care processes in healthcare.
WhatsApp has, in recent years, established itself as one of the indispensable instant messaging applications for communication, including in the corporate universe, after all, it has more than 2 billion users worldwide.
The app is part of our routine: it is almost impossible to go through the day without at least taking a 'peek' at the messages and, for these reasons and others, besides performing its function as a communicator with excellence, it has become a powerful channel for customer service and sales.
It was from this so evident potential reach that companies began to consider the tool on a daily basis, seeking increasingly comprehensive actions.
The ease, proximity, and familiarity of people with WhatsApp are accelerating the integration of the application in the communication and service processes of laboratories, medical and dental clinics, among other healthcare establishments.
TalkAll has arrived to transform the conventional service!
The TalkAll service platform was created with the objective of optimizing and automating the customer support processes, as well as providing operational alignment with the real business strategies.
Our tool brings a new way to meet and enhance the experiences of direct and effective relationships between companies and their target audiences.
With TalkAll, healthcare facilities can convey more credibility and security to patients, and provide other facilities such as:
- Save message templates to speed up the service;
- Perform appointment scheduling and confirmation;
- Clarify doubts;
- Send satisfaction surveys;
- Share important content, such as health tips;
- Provide quick information such as hours of operation, website, physical address, e-mail, and phone number;
- Automate responses in cases of absence.
And, of course, the benefits are not limited to users: With the use of TalkAll, clinics and laboratories, in addition to organizing and managing care, can also:
- Use labels to organize dialogs;
- Keep a history of the conversation with the patient for possible consultations;
- Improve the integration between the various areas of the company;
- Have greater assertiveness in decision making;
- Prioritize activities;
- Measure the results of the service through statistics available on the platform.
All this service restructuring using TalkAll can transform your business, bringing benefits that go beyond customer/patient support, such as:
- Strengthening and greater brand recognition in the market;
- Building a more pleasant and harmonious organizational climate;
- Reduction of unnecessary steps and activities;
- Reduce the waiting time for service;
- Increased process transparency;
- Reduction of operational costs;
- Increased security and privacy of information.
With our solutions for service management, communication, and automation, in a single system, your business is bound to take off!
Count on TalkAll.
TalkAll offers an innovative product that follows and adapts to the constant updates and trends of the market, meeting the needs of customers of various sizes and segments, each with its own strategy and project.
You can count on our team of experts to achieve your goals and establish which processes would be ideal to achieve them.
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